Matproof × ServiceNow
ServiceNow — ITSM incidents, changes, vulnerability responses, risk.
Matproof's ServiceNow integration connects to incident, change, problem, and vulnerability-response tables. Supports CMDB evidence for asset inventory. Works with ServiceNow Cloud and On-Prem. Authentication via OAuth 2.0 or Basic Auth with a service account.
Evidence Matproof collects from ServiceNow
- Incident tickets and SLA adherence
- Change request approvals and implementation
- Problem records and root-cause analysis
- Vulnerability response and remediation tracking
- CMDB asset inventory and ownership
- Audit table records
Frameworks supported
SOC 2ISO 27001NIS2DORA
Typical use cases
- SOC 2 CC7.4 + CC8 incident and change evidence
- ISO 27001 A.5.24-27 incident management
- DORA Art. 8-9 asset and change management
- NIS2 Art. 21(2)(b) incident handling workflow
Setup
- 1Create a ServiceNow user with table-level Read ACL on incident, change_request, problem, sn_vul_vulnerable_item, cmdb_ci, sys_audit
- 2Recommended: OAuth 2.0 endpoint for APIs
- 3Configure credentials in Matproof's ServiceNow setup
- 4Define project filters if applicable (multi-tenant instances)
Questions on the setup? Contact us — our team can pair with yours on the connection.
Related integrations
See Matproof × ServiceNow in action.
30-minute demo — we connect a sandbox to show evidence flowing for your actual ServiceNow setup.